No First Great Western trains from Langley to Twyford
Trying to get home to Twyford, I arrived at Langley train station this afternoon at 1605 and stood and stood in the cold and wet with other customers until 1825 when a train actually stopped going in the Twyford direction and took on passengers.
There were many, many trains that passed through the station in the Slough / Twyford direction between 1605 and 1825 but none of them stopped. There were even empty trains and trains with 'Reading' on the destination but none of them stopped.
The ticket office was locked shut at 1610 as I went to check when the 1615 was signed as being cancelled. There was no staff on the station at all. The information point call machines were used on both platforms 3 and 4 by several customers but were not answered.
Can I ask please:
1 Why no one was sent up from Slough on the London bound services that were running to keep us all informed?
2 Why the help points were not answered?
3 Why there was no ticket or station staff?
4 Why not one train stopped at Langley going in the Twyford direction for nearly two and a half HOURS!
5 Why the loud speakers that were working were not used to keep the customers informed?
6 What compensation I and other travellers can claim and the mechanism for doing so please. Not only were we left in the cold and wet for hours but had our evenings ruined but your "Transformed" travel.
7 Why even still there is no explanation of this appalling ( even by the usual abysmal FGW standards ) service on your website?
Twyford FGW 'Valued Customer'
