Compensation for Twyford Service Disruption
First Great Western and First Great Western Link want to apologise on behalf of ourselves and Network Rail for the severe disruption to our services into London Paddington on Thursday 27 October. The problems were caused by a damaged cable at Twyford, near Reading, which led to a loss of signalling in the area.
We are offering compensation for the poor service we provided that day. Holders of monthly or longer season tickets which were valid for travel on any part of the Reading to London Paddington route can claim the proportional daily cost of the price of their season ticket by downloading the pdf form below and taking it to the ticket office at Twyford or other First Great Western and First Great Western Link stations from Monday 31st October until Sunday 13th November.
Click here to download the compensation form
All other ticket-holders should contact our Customer Relations department at Freepost SWB40576, Plymouth, PL4 6ZZ.
First Great Western Link ~ Thursday 27 October
